From AI-powered voice agents to bulletproof call recording — PhoneServ gives Canadian businesses enterprise-grade telephony without enterprise complexity.
Our AI layer works silently in the background — transcribing, analyzing, and automating so your team can focus on conversations that matter.
AI voice agents handle inbound calls 24/7 — qualifying leads, booking appointments, and escalating to live agents with natural, conversational speech.
Every call is automatically transcribed in real time. Search, share, and analyze conversations at scale without listening to recordings.
Never listen to voicemail again. Get instant text summaries of every voicemail delivered to your inbox or phone — with full transcript available on demand.
Understand how your customers feel in every conversation. Track satisfaction trends, flag frustrated callers, and coach agents with data-driven insights.
Every feature your team needs to communicate professionally — across devices, locations, and time zones.
Wideband audio with adaptive jitter buffering ensures crystal-clear calls even on congested networks.
Multi-level IVR menus that route callers to the right department, extension, or queue without a live operator.
ACD call queuing with custom hold music, position announcements, and overflow routing to keep callers engaged.
On-demand or always-on recording with secure encrypted storage. Fully compliant with PIPEDA and HIPAA regulations.
Send and receive SMS from your business number on any device. Shared team inboxes keep everyone in the loop.
HD video meetings with screen sharing, recording, and dial-in access — no separate subscription required.
Connect offices across Canada and the US under a single phone system. Local numbers in every city.
Drag-and-drop call flow builder. Route by time of day, DID, agent availability, or custom conditions.
Simultaneous or sequential ring groups ensure calls are always answered by the first available team member.
PhoneServ connects natively with Microsoft Teams via Direct Routing. Your employees keep using Teams — they just get a real phone system behind it. Outbound calls, inbound routing, presence sync, and call recording all work within the Teams interface.
Real-time dashboards, granular permissions, and deep analytics — everything you need to manage a professional phone operation.
Live wallboards showing active calls, queue depths, wait times, and agent status — all in a single view.
Drill into call volume, duration, abandonment, and CSAT trends over any date range. Export to CSV or PDF.
Granular permission controls for admins, supervisors, and agents. Restrict recording playback, billing, and more.
Port existing numbers or provision new local, toll-free, or vanity numbers across Canada and the US instantly.
Full REST API and webhook support for integrating PhoneServ into your CRM, helpdesk, or custom applications.
View API ReferencePIPEDA and HIPAA-ready architecture. Encrypted storage, access logs, call retention policies, and data residency in Canada.